Terms of service

ORDERING INFORMATION

ALL ORDERS ARE PROCESSED WITHIN 2 BUSINESS DAYS (EXCLUDING WEEKENDS AND HOLIDAYS) AFTER PAYMENT IS CONFIRMED.

IF YOU NEED TO CANCEL OR MODIFY YOUR ORDER, PLEASE CONTACT US AS SOON AS POSSIBLE AT LOVE@FIDELMATOSVERDEJO.COM. REQUESTS ARE HANDLED ON A CASE‑BY‑CASE BASIS AND CANNOT BE GUARANTEED ONCE AN ORDER HAS BEEN PROCESSED OR SHIPPED.

WE ACCEPT STANDARD ONLINE PAYMENT METHODS AVAILABLE THROUGH SHOPIFY AT CHECKOUT. ALL PAYMENTS ARE SECURELY PROCESSED.

SHIPPING

WE SHIP ORDERS WORLDWIDE FROM MEXICO.

SHIPPING COSTS ARE CALCULATED AT CHECKOUT BASED ON YOUR LOCATION AND SELECTED COURIER. DELIVERY TIMES VARY DEPENDING ON THE DESTINATION AND CARRIER LEAD TIMES.

ONCE YOUR ORDER SHIPS, YOU WILL RECEIVE A TRACKING NUMBER VIA EMAIL. PLEASE NOTE THAT SHIPPING DELAYS MAY OCCUR DUE TO CUSTOMS PROCESSING, HOLIDAYS, OR CIRCUMSTANCES BEYOND OUR CONTROL.

RETURNS & REFUNDS

IF YOU HAVE AN ISSUE WITH YOUR ORDER, PLEASE CONTACT US AT LOVE@FIDELMATOSVERDEJO.COM SO WE CAN ASSIST YOU.

RETURN ELIGIBILITY AND RETURN SHIPPING COSTS ARE HANDLED CASE BY CASE. APPROVED REFUNDS ARE ISSUED AS FULL REFUNDS TO THE ORIGINAL PAYMENT METHOD.

THE FOLLOWING ITEMS ARE NON‑REFUNDABLE:

• SALE ITEMS
• CUSTOM OR MADE‑TO‑ORDER PRODUCTS

POLICY UPDATES

WE RESERVE THE RIGHT TO UPDATE OR MODIFY THESE POLICIES AT ANY TIME. CHANGES WILL TAKE EFFECT IMMEDIATELY UPON POSTING ON OUR WEBSITE.